MEET THE TEAM
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Lesley Hughes
Lesley Hughes
Her expertise lies in understanding and implementing bespoke processes tailored to each business's unique aspects, focusing on enhancing efficiencies through smarter work strategies. Lesley collaborates closely with teams to ensure seamless transitions and maximum buy-in, recognizing that change can sometimes cause unrest.
Felicity Francis
Felicity Francis
Felicity has developed a structure emphasising deep client knowledge, market understanding, and respectful communication in every call. She ensures that telemarketers are confident and competent before engaging with clients, a cornerstone of effective telemarketing in her methodology.
Lindsay Woodward
Lindsay Woodward
Elected as a Fellow of the Chartered Institute of Marketing in 2020, she brings extensive training and experience to provide top-tier advice. Lindsay is renowned for offering fresh perspectives to marketing strategies and has a keen ability to quickly identify businesses' strengths and weaknesses.
MEET THE TEAM
Lesley Hughes
Lesley is our expert in process improvement. With more than 20 years of experience working with a variety of industries, her passion is to support business growth.
She does this through her expertise in understanding and implementing bespoke processes relevant to a business’s individual aspects, and she focuses on increasing efficiencies through working smarter not harder.
Not only does she create the processes, she also works closely with businesses to ensure they get the maximum buy in from the team. Change can sometimes cause unrest, and that means transitions should always be made as smoothly as possible.
Felicity Francis
Felicity is the founder of Talk Results. Back in 2009 she passionately wanted to make a change to how telemarketing was approached and managed.
With over 20 years working in the telemarketing industry, Felicity has built a structure that focuses on knowing the client, understanding the market and handling every call with respect.
The key to good telemarketing is making sure that your telemarketer is confident and competent before touching the telephone, and that is just what Felicity does with every campaign.
Lindsay Woodward
Lindsay is our strategy specialist. She’s a CIM qualified Chartered Marketer who has been working in marketing for 20 years.
In 2020 she was elected as a Fellow of the Chartered Institute of Marketing, meaning she has a wealth of both training and experience to offer the best advice to those who she works with.
Lindsay is known for bringing a fresh perspective to a marketing strategy, and she has a talent for picking up on businesses’ strengths and weaknesses very quickly.