When you work with us, no matter which service you require, we follow our unique approach to ensure you get the best results.
Understanding you
We never work with scripts. Instead we develop what we like to call a ‘training guide’. This is the ultimate guide to your business, your clients, your competition and what you want to achieve.
We never just regurgitate the same old spiel to the people we talk to. Instead, we learn all the ins and outs of what you do, what you’re trying to achieve and who you want to communicate with, and we approach every conversation with a fresh set of lungs (so to speak).
Unless we spend some time working with you to build this training guide, we won’t be able to give you the results you deserve. Therefore, expect a lot of questions when we first start to work together!
When the training guide is complete, we will then match you with the right team member who has the best background or approach for your needs. We have a deliberately diverse team, so we can support clients no matter how simple or obscure your needs or industry might be.
Choosing your options
One of our key pillars is being flexible, and this means you choose how you want to work with us. You can go straight in for a rolling contract, where we set our sights on the long term and those big juicy results.
Or if you’re new to this type of activity, we can run a short term trial for you so you can dip your toe in the water with very little budget.
We’ll always be honest with you about the results you can expect. Sometimes if you want big results, a tiny trial just won’t be enough.
But we will never give you false hope, and we’ll accommodate your needs at every step of the way.
Data is king
We couldn’t possibly get on the phones for you if we don’t know who we’re speaking with, so we’ll always take time to look through your data and segment it where necessary so we’re capturing the low hanging fruit first.
We do this every day, so we can help you identify the potential quick wins (if there are any) before we look at the more complex data.
Trust us, there are always easier and harder people to speak to!
If you don't have a usable database,
we can also help you build one through our relationship with multiple data providers.
Building a pipeline
On the agreed date, your telemarketer(s) will start calling, gathering that feedback or making appointments, sales or leads, depending on whatever your requirements are.
We will work through the data systematically, and build a pipeline for you that can be easily followed up on.
Reporting
We think visibility is very important. You need to know, in real time, what is happening with the people we’re calling.
That’s why we’ve developed a unique reporting system. Your telemarketer(s) will complete it as they go along and you will have access to it from day one so you can keep a track.
It’s very hard to get instant results, so don’t worry if the first few calls don’t immediately give you the results you want.
But over time you’ll build up a beautiful pipeline or you’ll gather fascinating insight. It’s what you do next with it that really matters.
Please make sure you look at the report regularly and take action. If there are leads to follow up on, make sure you do it. If you’ve got valuable research, use it to improve your business plan and marketing strategy.
The best results don’t come from the work that we do. The results come from what you do next. That’s when you’ll take your company forward.
Talk to an expert
If you’d like to consider a new approach to building your business, please get in touch for a no obligation chat. We’d love to explore what you’re looking for and how we could help.