What do your clients really think?
The worst thing you can do is bury your head in the sand when it comes to clients.
We speak to many businesses that have never done any sort of customer feedback activity, and the main reason is that they’re too afraid to ask. But gathering customer feedback can only be a good thing, here’s why:
You get to learn what an amazing job you’re doing
Working either as part of your team, or deliberately as a third party so your customers feel they can be more honest, we can contact your clients and help you collate that all important feedback.
You will get a real time report that details what they think so you can keep track as we go along and make instant decisions on any areas that need improvement or any clients that need following up with.
You get told things need to improve
But that gives you the chance to make those improvements so your clients think you’re amazing.
Without customer feedback, unhappy clients could be looking for another supplier, and you might not even know why.
It could just be a simple mix up, but until you ask you’ll never be able to do the best possible job.
Memberships 
Our client came to us needing to resolve three key issues with their memberships:
The focus was on feedback from members as the company wanted to make sure they could adjust their memberships to suit their needs of customers better.
The opportunity gave us not only clear insight into the whys, but it also gave us the chance to: re-join members who had left, promote areas of the membership they weren’t using (which kept their memberships), and we were able to upsell to the next level of memberships due to promoting new benefits and opportunities.
In all, this level of primed customer service improved not only the sales but also the reputation of the company.
Protecting your data
We take data protection very seriously.
We are registered with and follow the guidelines of the ICO. When managing our clients’ data we are privy to a lot of existing and new data for B2B and B2B customers.
It is vital that we are compliant with holding and handling data.
We are equally responsible following the legalities of GDPR, making sure we comply with the regulations, and support you making sure your campaigns adhere to the ICO’s ‘Legitimate Interests Assessment’.
Any leads who are not interested are marked not to be called again, therefore ensuring we meet the set regulations.
PECR Compliance: Our Commitment to Responsible Telemarketing
At Talk Results we understand the importance of ethical and responsible telemarketing practices and as such follow the guidelines of the Privacy and Electronic Communications Regulations (PECR).
PECR is designed to protect individuals from unsolicited communications and safeguard their privacy. As a responsible telemarketing company, we prioritise transparency, consent, and the security of personal information in all our interactions for our clients.
For any business that has ISO 9001, part of the accreditation states that regular customer feedback must take place. This can be a big job for any business, so we can take this off your hands.
The results will also be more meaningful than just sending out a quickly put together online questionnaire, as you’ll get to ask the questions you really want answers to, and your customers will be listened to properly. And where there is important feedback we need you to know about, we will make a point of highlighting this, so you’re always up to speed.
This sort of feedback can also be used to help shape future marketing and business plans, ensuring that your business decisions are more informed moving forward.
We’d love to hear from you and explore how we can help.
Whether
you are looking to move away from more static customer feedback activities
OR
you’ve just never done it before and you feel its time you did…